x

Terms & Conditions

JOIN AS A MEMBER
By clicking on the menu bar, please fill in the subscription form and kindly read the Terms and Conditions, Privacy Policy and consent forms. Once submission completed, you will be able to enjoy our member benefits immediately and also participate in various events and promotions.

Ordering information
Step 1 : Sign up as a member or Sign in if you are already a member Step 2 : Search your product Step 3 : Add to cartStep 4 : Create orderStep 5 : Choose payment method and make paymentStep 6 : Buy Successful (Order number issued)

Billing information
The billing invoice will be emailed or sent to the registered member email address or billing address.

Shipping information
Shipping method  : Courier
Delivery Area : Nationwide
Shipping Cost : RM10 for Order less than RM300 , FREE delivery for order RM300 & Above
Delivery time : 3-7 working days
Handling : Your order will be shipped after confirmation of payment

CUSTOMS INFORMATION
We will not be liable for packages refused or held by customs for delivery.

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.

Please Note:
If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge*.

(* Shipping charge is an actual cost we have paid: Free shipping charge and additional flat shipping charge are not the actual shipping charge we will deduct)

Exchange / Return Instructions
– You may submit your request within seven (7) days upon receipt your package.
– When returning items for a refund, please include your order number, email address and reason for returning the item.
– We cannot be held accountable for loss of incoming mail, so it is your responsibility to ensure the parcel reaches us safely. At all times please ensure you obtain a proof of shipping.
– You will need to return your item(s) at your own cost.
– Customers will get confirmation email once a refund has been issued. Please wait few days for a refunded amount to reflect on your account.

Exchange / Return may not be accepted if:
– the package or part of it is lost or damaged due to lack of care or some other fault the customer is responsible for.
– the value of the product is severely reduced due to use or consumption of the customer.
– the product label/tag and warranty card is not intact to the item upon return.
– the return falls outside of the seven (7) days period, or the item is worn, damaged or not in its original packaging, we cannot accept the returned items and cannot give a refund.

Top